How to Tell Us About a Problem

Last updated: October 2026

Loctonaffinity Tree Service wants homeowners who contact us to be treated fairly and honestly. If your experience falls short, let us know. This page sets out how to complain and what follows. It is a general template, not legal advice.

Concerns You Can Raise

You may contact us about:

• Your experience reaching Loctonaffinity Tree Service by phone or another contact method
• The handling of your personal information
• Website information that seems incorrect or unclear
• The conduct of a provider you reached through our service

When the Problem Involves Tree Work

Providers in our network run independent businesses. Their quotes, prices, work and customer service are their responsibility. If a concern involves work at your property, raising it with the provider is usually the first step. Keep a written record of that exchange.

Please tell us as well. Provider feedback helps us maintain an honest network. A provider with repeated shortcomings may be removed. Loctonaffinity Tree Service cannot resolve contract disputes, refund payments for a provider's work or decide matters on the provider's behalf.

Details to Include in Your Email

Send your complaint to contact@loctonaffinity.shop with:

• Your name and contact details
• The date you contacted us or the provider
• The number you dialed or form you used, if you recall it
• The provider's name, if you know it
• A clear account of the problem and what you want us to do

How We Review Your Concern

An email acknowledging your complaint will usually arrive within a few business days. We will look into what happened, which may involve contacting the provider. Our reply will explain our findings and any action we are taking.

Asking for Another Look

If our response does not address your concern, reply to request another review. You may also approach your state's consumer protection office, attorney general or local Better Business Bureau. For matters involving licensed contractors, a state or local licensing office may be another source of help.

Complaint Contact

Direct complaints and related correspondence to contact@loctonaffinity.shop.